Tel: 01509 881137 | 07949 403046

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Payment

An Online Credit / Debit Cardsecure payment facility has been provided on our website by Streamline and Sagepay. Having placed your order with us you will be automatically transferred to the Streamline or Sagepay website for their card details and payment processing. At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details, therefore ensuring total online security. We will then be advised payment has been made for the goods, without disclosing your card details. We also accept Paypal payments which are processed in a similar way. Telephone Orders using Credit / Debit Card: Your Credit / Debit card details will be submitted to Streamline using their online secure terminal facility to ensure total security of your credit card details. We will dispatch your order with a delivery note.

Payment by Bank Transfer: We can accept payments bank transfer payments by BACS etc. Please contact us for details.

Orders

Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Crispandbrite monitor prices on a daily basis and will not be held responsible for pricing errors due to software mal-functions or human error. Crispandbrite therefore reserves the right to decline orders for bulk or high value purchases.

Delivery

We reserve the right to charge a supplementary excess on this figure where the courier costs charged to us exceed the standard expected rate. Typical exceptions to the standard charge, are likely to be incurred where weights of orders exceed the nominal standard 20kg limit, or geographically. We can deliver to the ScottishOffshoreIslands, the Shetlands, the Orkneys, the Channel Islands, Isle of Man, Isle of Wight, Ireland and Europe subject to charges by our chosen courier. Goods to these destinations may also be subject to extended delivery times.

We will endeavour to dispatch your order on the same day, subject to the order being processed before 2.00pm and subject to availability of the products, this is not a guaranteed service.

We will notify you by telephone or email of estimated delivery times and / or any delay in shipping your order. All goods must be checked on arrival see section below and Returns section for further details.

Damaged, Lost or Missing Goods and Non- Delivery

Claims for Goods Short or Damaged: All goods must be checked on arrival.

Damages and Shortages must be notified within 24 hours or within 3 days if marked Goods Short or Damaged on the Carrier’s consignment note. All claims must be notified immediately by telephone and confirmed to us in writing stating the damage to the goods or details of the items short. We regret that we cannot take responsibility for any late claims as our carrier’s don’t accept late claims. Claims in writing are accepted by post or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Claims sent by email can be dealt with promptly.

Failing to endorse the carrier’s consignment correctly i.e. Goods signed for in good condition when they are actually damaged. We shall not be liable in respect of any such claim and the Goods shall be deemed to have been delivered in accordance with the contract complete and in satisfactory condition. In no case Shall the Company’s liability in respect of claims for damage to or loss of goods in transit extend beyond an obligation to replace the item free of charge. We do not accept any liability for Consequential Loss however caused.

Non-Delivery All claims must be notified immediately by telephone and confirmed in writing. In the case of Non-Delivery of the whole consignment it must be notified within 7 days of receipt of dispatch date.

Postage

UK Postage £9.00

UK Free Postage for all orders over £100

For European and International orders please contact the office for postage rates.

Returns

Please call the office on 01509 881137 to get a returns number.

Customer must pay returns postage.

All returns must be received within 14 days.

All returns must be in original packaging and not opened.

Commercial Customers If the customer orders the wrong Goods and they have been dispatched the customer may not return them to us unless the customer has our prior agreement in writing, giving a returns number. No refund will be given for Goods returned without a returns number. If the customer wants to return wrongly ordered goods, the customer must first contact us by telephone or by email, stating the reason for the return. Where the customer has incorrectly ordered the wrong Goods and we have agreed to accept the return of them, Crispandbrite will charge up to a 20% handling charge (minimum £10) to cover administration costs, bank charges and other expenses. The customer must ensure that all Goods are unopened and properly packaged in their original packaging, labelled correctly and returned to the Company Carriage Paid. Any damage to the returned Goods shall be the responsibility of the customer. A refund for the return will be made within 30 days of receipt of the Goods.

Private Customers In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. More information about the EU Distance Selling Directive can be found here

Website Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Crispandbrite, owns the copyright of this site. You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Crispandbrite , or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Crispandbrite or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners

Free UK Delivery on all orders over £100

free delivery

No Deposit Finance Available On Our Cleaning Machines

crisp and brite

Payments secured by

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